As SaaS platforms race toward automation, there's a growing gap between what chatbots promise and what users actually need. Professional support from someone who takes time to understand your product creates the kind of experience that keeps customers loyal - the personal touch that algorithms can't fake.

Freelance customer support is ideal for small SaaS companies who know their users deserve better than canned responses and endless help articles, but aren't ready to hire a full-time team.

What you get:

• Frontline support handling queries, troubleshooting issues, and guiding new users through setup

• Clear communication that turns frustrated customers into satisfied ones

• Monthly insights report highlighting common pain points and feature requests

• The breathing room to focus on building your product instead of constantly monitoring your inbox

How it works:

I plug into your support stack - whether that's Intercom, plain email, or Slack - and handle the daily influx. Password resets, billing questions, feature explanations, bug reports. I learn your product inside-out, document tricky cases, and escalate genuinely technical issues while solving everything else.

Investment:

£1,200/month for up to 40 hours of asynchronous support (email/chat during UK business hours)

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Ready to chat? Drop me a message via the contact page.